American Equity Ranks in J.D. Power's Top 5 for Customer Satisfaction
-Fixed index annuity carrier’s fourth place score tops industry average and direct competitors-
The overall satisfaction index score for annuity providers was 776 (on a 1,000-point scale). American Equity ranked fourth with a score of 787. Overall, consistency of scores across all touchpoints led to overall good customer experience.
“Quality customer service has been the backbone of our company philosophy from day one,” said
To measure customer satisfaction, critical-to-customer experience factors are examined using an index model. The model identifies the dominant factors that impact customer satisfaction and behavior and provides a benchmark of excellence for each. The U.S. Life Insurance Study measures overall customer satisfaction based on performance in six factors (in alphabetical order): application and orientation; communications; interaction; product offerings; price; and statements.
About AMERICAN EQUITY
American Equity Investment Life Insurance Company® is a full-service underwriter of fixed annuity products, with a primary emphasis on the sale of fixed index annuities. Headquartered in
About
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Source:
Heather Gierstorf
Vice President – Communications
American Equity Investment Life Insurance Company®
515-457-1788
hgierstorf@american-equity.com